1. Flower Orders

1. Order Rejections

All orders are subject to acceptance by SAGE Flowers. We reserve the right to reject an order without giving reasons. In such instances, we will refund or cancel any payments received in full within 7 calendar days.

2. Delivery Dates

We will make every effort to deliver flowers on the date selected via the website, but this cannot be guaranteed. Delays due to unforeseen circumstances will be communicated promptly.

3. Non-Delivery

In the unlikely event that we fail to deliver an order on the selected delivery date, we will either send a replacement on our next available delivery date or refund the full price of the order within 3 to 5 days. We are not liable for any indirect losses you may incur due to the non-delivery.

4. Order Changes

To alter an order, please contact hello@sageflowers.co.uk. We’ll try to accommodate last-minute changes but cannot guarantee always being able to when notice has been given less than 2 calendar days prior to the order being dispatched from the studio. This includes the flower style, size, delivery address, date, and gift card message. The above also applies to subscription orders.

5. Cancellations

An order of up to £100 can be cancelled 2 calendar days prior to the delivery date and a full refund issued. For amounts greater than £100 or if notice is given with less than 2 calendar days' notice, we can only give a refund if we have not already ordered the flowers. The above also applies to subscription orders.

6. Incorrect Items

In the unlikely event that the items are delivered incomplete or incorrect, SAGE should be notified within 24 hours of the delivery. We will assess the next steps on a case-by-case basis.

7. Flower Quality

Flowers sent by hand are packed with water, and those sent by national delivery in a hydration gel to reduce the risk of spillages in transit. Once the flowers are delivered, please ensure the bottom of the stems are all trimmed by a few centimetres, and they are then placed directly into fresh water in a clean vase. Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, although it is possible that they may be damaged in transit. If flowers do not seem fresh or are damaged, please contact us with photos within 24 hours of receipt at hello@sageflowers.co.uk. If the flowers do not meet our own high standards, we will either replace the flowers on our next available delivery date or offer a refund.

8. Flower Availability

All floral items are subject to availability. In the event of any supply difficulties that mean we cannot source specific stems; we reserve the right to substitute flowers with an alternate of a similar style and value. If we cannot provide a satisfactory alternative, we will refund the price of the order.

9. Returns

Due to the perishable nature of flowers, we cannot accept returns on these products. We do not typically accept returns on non-flower items unless pre-agreed at the point of sale. The customer should cover the costs associated with returning any items.

10. Delivery Charges

Delivery fees within London are set at a flat rate of £10 with a delivery window of 10 am-6 pm. Same-day or timed delivery fees are calculated by external courier companies on a case-by-case basis.

11. National Delivery

Our National Delivery flowers are sent using overnight delivery services such as DPD. We will always book Next Day Delivery, however on occasion flowers will take longer than one day to arrive. This is down to the delivery service and totally out of our control, therefore we cannot accept responsibility for flowers that take a little longer to arrive. Flowers are sent nationally at the customer’s own risk.

12. Missed Delivery

It is the responsibility of the customer to ensure that someone is available at the delivery address at all times on the date of delivery.

For London deliveries, if no one is at the address when the delivery is attempted, we will leave the items with a neighbour or in a safe place. If this is not possible, the item will be brought back to our studio, and we will contact you to rearrange the delivery. We reserve the right to charge for redelivery, and any damage or aging caused due to a delayed delivery date is at the customer’s own risk.

For national deliveries, the delivery service will provide a delivery slot to you via email on the day of delivery and provide the opportunity to nominate a safe place. If no one is at the address when the delivery is attempted and no safe place has been given then the flowers will be taken to the local depot and a redelivery date booked, usually the following business day. We cannot accept responsibility for this delay or any damage or aging caused as a consequence. Any redelivery fees incurred will be passed on to the customer.

13. Subscription Prices

We reserve the right to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers. If we raise our prices, we will give subscribers 7 days' notice and the option to cancel the subscription, or where possible change the subscription plan.

 2. Event Services

1. Flower Availability

All flowers and foliage are subject to availability and on occasion, it may be necessary to replace them with an alternative deemed suitable, where possible agreed in advance with the client.

2. Flower Prices

We will endeavour to adhere to the prices we have quoted however flower wholesale prices change daily and we may have to alter our quote. If this is the case, we will inform you at the earliest opportunity to obtain your agreement. If this is not possible, we reserve the right to charge the revised price.

3. Staff Prices

We shall provide staff based on the event running times provided by the client. If the timings deviate, the client agrees to pay for any additional labour fees on an hourly basis. Please inform us of changes to event running times as soon as possible as they may be difficult to accommodate.

4. Flower Freshness

We cannot accept responsibility for any flowers that do not look their best after installation if the flowers are not kept in their optimal conditions. Likewise we cannot accept responsibility for any damage to florals due to being moved after SAGE has set them up, or left them in the agreed location during install.

5. Hardware

All hardware including vases, containers, and ancillaries remain the property of SAGE Flowers and must be returned to the studio address within 2 days of the event unless alternative arrangements have been made in writing. Any lost or damaged items will be charged at the replacement cost. If a hardware collection has been agreed and the team are unable to access pick up locations on the agreed date, it will be the responsibility of the client to return the hardware to the client or book in another collection at additional cost. 

6. Photography

The Client grants permission for SAGE to use our own imagery of the flowers from the event for promotional purposes, including on our website and social media channels. SAGE may request event imagery from the Client, we will credit both the photographer and client in any images forward used.

7. Cancellation

We require 5 calendar days' notice when cancelling an event as we order the flowers and commit to paying for them shortly after that. Should you cancel less than 5 days before the event, we charge 50% of the total quote or invoice, to cover the cost of flowers ordered, staff booked, and lost business. We do our best to remain as flexible as possible should you want to move the date with more than 5 days' notice, but there may be some diary constraints against other commitments.

Any bespoke hardware ordered specifically for an event is non-refundable after the point of confirmation.

3. Other

1. Payment Disputes

Any disputes regarding the payment of services rendered must be communicated within 24 hours of service delivery. Invoices remaining unpaid one month after the invoice due date will be passed onto a third-party debt collection agency unless otherwise agreed.

2. Circumstances beyond our control

SAGE shall not be liable for late or non-delivery of any order or service if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond SAGE’s reasonable control.

In the unlikely event that SAGE cannot complete our services for medical reasons, an emergency, or any other reason, all effort shall be made to secure a competent replacement Supplier. If this situation should occur and a suitable replacement is not found, we agree to issue a full refund.

We are fully insured and carry public liability insurance of up to £10,000,000.

3. Complaints

Our flowers are packed and delivered carefully to ensure they arrive as fresh and beautiful as when they left us, however it is possible that flowers can become damaged in transit. If flowers do not seem fresh or are damaged, please contact us with photos within 24 hours of receipt at hello@sageflowers.co.uk. If the flowers do not meet our own high standards, we will either replace the flowers or offer a refund. After 24 hours, we cannot guarantee a replacement or refund will be offered.

4. Photography Credits

We ask that any photography featuring our work posted on social media, on websites, or in print, is credited as “Floral design by SAGE”.
Instagram handle: @sage.flowers
Website: www.sageflowers.co.uk

5. Data Protection and Privacy

SAGE Flowers complies with the GDPR (General Data Protection Regulation). Any personal data collected will be used solely for the purpose of fulfilling orders and providing a better customer experience. We will not share your data with third parties without your explicit consent, except as required to process your order (e.g., delivery services). You have the right to request access to, rectification, or deletion of your personal data. For more details, please refer to our Privacy Policy.